Return Policy

Refund Policy

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Returns
Our policy lasts 10 days from purchase.

To be eligible for a return, your item must be unused, in the same condition that you received it, and hair products  must also be in the original packaging..

To complete your return, we require a receipt or proof of purchase.

 

Please e-mail us with your order number, the e-mail in which you used to purchase the order, your name and address, and the last 4 digits of the card you used when completing the order for order verification.

Refunds (if applicable)
Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item and return request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

If your return is rejected, you are responsible for any fees and/or damages. Any returned package that is rejected for return will not be resent to you. Return package at your own risk. Only return items unused, unopened, in original packaging, and with all requested items above.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check with your bank or card distributor. We will not approve any chargebacks, and this return policy will be sent to your bank if any chargebacks are to occur, you will be flagged for fraud, and charged.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet,

please contact us at support@luxe-locks.com

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Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. No refunds on any bundles, or subscriptions. Subscriptions are not allowed to be cancelled. Any subscription or bundle cancelled through your bank will be flagged for fraud. All returns must first e-mail our support for guidance if an issuance is allotted.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@luxe-locks.com. Please be prepared to detail the defective item or damages incurred. No returns for label misplacement on items. No returns for open and unsealed items. All items must be in original packaging.

Shipping
To return your product, you should e-mail us for guidance at 

support@luxe-locks.com

You will be responsible for paying the return shipping costs, the return labels, and any other requests made to return your package. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, so return fee may be different than purchased fee.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, nor are we responsible for any lost or stolen packages in the mail. To ensure your package is returned and returned safely, please purchase shipping/handling/tracking package insurance.

 

Chargebacks
We will not approve any chargebacks. This return policy will be sent to your bank if any chargebacks are to occur, you will be flagged for fraud, and charged.
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